The Regional IT Coordinator will have the following responsibilities: • Perform routine maintenance of entire IT infrastructure, hardware and software, including: servers, desktop and laptop computers, network switches, firewalls, internet connectivity, PaBX, cabling/network points; • Design and implement backup systems for clinical operations that require IT systems to function (eg, backup procedures/server for the electronic medical records system); • Troubleshoot and repair network and computer issues and enforce best
practices and policies for network use; • Perform routine backups, audit of systems, antivirus and software updates and ensure adequate internet connectivity through both implementation of suitable network policy and relationship with the ISP; • Provide helpdesk services to end users; • Perform and provide technical and software support or advice as required; • Configure and maintain the telephone management system/PaBX (Nortel Networks); • Maintain records of equipment condition; • Create a schedule of regular evaluation of IT infrastructure; • Participate in development of policies and procedures that affect use of IT equipment; • Monitor, evaluate, and track vendor performance; • Respond to staff service requests in a timely manner; • Ensure preventive maintenance is carried out in a timely manner; • Initiate interventions to solve problems with IT infrastructure; • Prepare annual plans and report performance to Baylor-Malawi leadership; • Continuously communicate with management and staff about the status of IT related systems; • Perform other related duties as assigned. Location TBD, either in Lilongwe, Malawi or Pretoria, South Africa; with potential travel to 10 focal countries Applications are sought from experienced, mission-driven candidates who meet the following profile: • Bachelor’s Degree or any equivalent qualification in an area related to information technology (eg, computer science, software engineering, database administration, networking); • At least 5 years of experience in server administration; • Experience with MySQL and any programming language would be a strong advantage; • Microsoft Certified Systems Engineer or A+ certification would be an advantage; • Experience in working with health- related institutions would be an advantage; • Demonstrated knowledge of server administration in a Windows client-server environment; • Experience designing IT infrastructure, from designing specifications to setup to operations to maintenance; • Must be a self-starter and loyal team player; • Able to work with minimum supervision, prioritize tasks, anticipate staff technical need, and meet deadlines; • Should be cost conscious in determining needs and making purchase recommendations; • High level of integrity, accountability, trustworthiness and ethically sound behavior; • Experience working on a regional program a plus. How to apply: Applications must include the following:This job was copied from BrighterMonday
